Shipping Policy
Shipment and Delivery Dates
- All products are shipped from overseas, and we require approximately 4 to 20 business days from the purchase date for delivery. Some items, such as pre-order items, may take longer, and the estimated delivery time is specified in the product description. Please refer to the product details for more information.
- Please note that delivery company and delivery time cannot be selected by the customer.
- ※ We will notify you of the tracking number via email when the order is shipped out.
- ※ Some products or brands, such as pre-order items or collaboration products, may have different delivery times.
Shipping Fees and Customs
- Import taxes and customs duties are included in the product price.
- Shipping fees vary depending on the purchased items and the delivery destination. The total shipping cost will be displayed as you proceed with the order. Please check there for confirmation.
Redelivery
- We kindly ask the customer to arrange for redelivery within 5 days when delivery cannot be completed due to absence or an incorrect address.
- Please note that if the storage period for packages expires, the package will be returned and it will cost an additional shipping fee for redelivery.
Returns Policy
- We do not accept returns or exchanges due to customer convenience.
- We will only process refunds in the case of defective items or if the received product differs from the ordered item.
- ※ Please note that if you do not contact us within 7 days of the product's arrival, we cannot accept returns.
Order Cancellation or Modification
- We do not accept changes, additions, or cancellations of orders after completion.
Transportation Guarantee
- We do not provide compensation for loss or theft during transportation.
- All purchased items come with a tracking number, allowing you to check the location information of the product on the website provided by each transportation company.
送貨服務
預計送貨日期
- 所有商品均從海外發貨，從購買日期起大約4至20個工作日送抵，如預購商品等則可能需要更長的時間，預計送貨日期會在產品描述中有明確說明，請參考產品詳情獲取更多信息。
- 請注意，目前不設送貨時段選擇。
- ※當商品發貨後，我們將發送電子郵件通知追蹤郵件號碼。
- ※某些預購或聯乘商品均有不同的送貨日期。
運費及海關費用
- 所有進口稅及海關關稅已包含在產品價格中。
- 運費根據購買的商品和送貨地址而定，在結帳時請先確認運費。
重新送貨
- 當地址不正確或無法在收貨時收到包裹時，您會收到我們快遞合作夥伴的電話/ SMS來進行重新派件，或在5天內聯絡安排快遞公司重新送貨。
- 請注意，包裹存放期限完結後，包裹將被退回，重新安排運送則將再次收取額外運費。
退貨政策
- 目前不接受退貨或換貨。
- 只有收到破損或錯誤的產品，或與所訂購的產品不同的情況下，我們才會處理退款。如出現此情況，請即聯絡我們的客戶服務團隊。
- ※請注意，如果您收到商品後的7天內未與我們聯繫，將無法接受退貨。
訂單取消或修改
- 我們不接受完成訂單後的任何更改、添加或取消。
運輸保證
- 我們不會對在運輸過程中出現的損失或失竊提供補償。
- 購買商品後都附有一個追踪號碼，請登入快遞公司網站追蹤訂單。